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研读“十五五”规划建议，从7个方面的主要目标，到12项战略任务，字字句句，都是“创造什么样的业绩”的时代应答。
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From a psychological perspective, this is predictable. Travelers conditioned by digital systems interpret disruptions not as isolated failures, but as failures of system design. The resulting behaviors (frequent plan changes, self-service rebooking, and expectation of automated recovery) place additional pressure on monolithic reservation architectures, sequential workflows, and exception-driven processes.